terms and conditions

Order Approval and Payments

Deposit: A non-refundable deposit (e.g., 50%) is required to begin production.
Final Payment: Full payment is required before shipping or pickup.
Approval: Once an artwork proof is approved, the order cannot be canceled, and any changes may incur fees.

Artwork Requirements and Ownership

Vector/High-Res: Files must be submitted in 300 DPI or vector format (if not possible our art department will help you)
Errors: The printer is not responsible for errors (misspellings, low resolution) found in approved artwork.
Ownership: Artwork created by the shop and paid for by you is your intellectual property; client-submitted artwork remains the client's property as well.

Production and Turnaround

Turnaround Time: Production time (e.g., 10-14 business days) begins only after half down payment, approval of proofs and receipt of all garments/materials.
Rush Fees: Orders needed faster than standard, or with strict "in-hands" dates, may incur extra charges as nights and weekends may be necessary outside of the regular hours.

Spoilage and Misprints

Allowance: A standard industry spoilage rate of 2-3% is permissible but we average less than 1% error rate.
Credit/Replacement: For errors exceeding this rate, the shop will either credit or reprint, but they are not liable for customer-provided garments that are unusable due to misprints.

Copyright and Trademarks

Responsibility: Clients warrant they have the right to use submitted logos and designs.
Indemnification: The client agrees to hold the printer harmless from any claims, lawsuits, or expenses regarding copyright infringement.

Shipping and Returns

Returns: Because items are customized, returns are generally not accepted unless the product is defective or does not match the approved proof.
Liability: The shop is not responsible for shipping delays caused by the courier.